Useful answers before you book or travel.

Shared tours are paid in advance. Once your booking details are confirmed, we send you a payment link. Your place is confirmed after the advance payment has been completed.

Private tours can usually be paid on the day of the trip. We accept cash in PLN, EUR, USD and GBP, as well as card and Revolut payments.

Yes. Card payments for private tours are subject to a 2% processing surcharge. Cash and Revolut payments do not have this card surcharge.

Yes. If tickets, an official guide or another service must be booked and paid for in advance, we may ask for a non-refundable deposit before the trip. The deposit is used to secure those pre-booked services and forms part of the total tour price.

Yes. For private tours we can accept cash in PLN, EUR, USD or GBP. We will confirm the amount and payment details with you before the trip.

For private tours and transfers, pickup can normally be arranged from your hotel, apartment or another agreed location. For shared tours, the exact pickup or meeting details depend on the tour and are confirmed after booking.

Yes. Door-to-door transport is a key part of our private tours and transfers whenever the route and local access allow it.

Often, yes. Send us the address when you enquire and we will confirm whether pickup is possible and whether it affects the route or price.

Often, yes. Private transport makes it possible to combine sightseeing with an airport drop-off, hotel change or onward city transfer when the timing is realistic.

Yes. Private tours can be adjusted around your group, pace and interests. Depending on the day, we can change the order of stops, combine activities or build a custom route instead of using a fixed itinerary.

Often, yes. Tell us what you would like to see or do and we will suggest a realistic combination based on travel time, opening hours, ticket availability and the pace of the day.

Not always. Some private tours include selected services while other tickets are paid separately. We make this clear before you confirm the booking. If we must buy tickets or reserve an official guide in advance, a non-refundable deposit may be required.

No. At attractions that require an official or licensed guide, the visit is led by the attraction's guide or another authorised guide. Your KRK-KrakowTours driver takes care of the transport and the practical flow of the day.

Shared tours follow a set programme and timing because several guests travel together. If you want to change the route, add stops or travel at your own pace, a private tour is usually the better option.

After availability and the booking details are confirmed, we send you a payment link. Shared-tour places are paid in advance.

Contact us as soon as possible. We will try to help with a date, pickup or itinerary change where availability allows. Pre-paid tickets, guides and other non-refundable services may not be recoverable once booked.

Outdoor activities can depend on weather, snow, river levels and local operating conditions. When necessary, the activity provider may adjust the route, timing or availability for safety reasons. We will discuss practical alternatives with you when possible.

Yes. Families are welcome on many of our tours and transfers. Tell us the children's ages when booking so we can confirm whether the selected attraction or activity has any age, height or equipment requirements.

Usually, yes, especially on private transfers and tours combined with an onward journey. Please tell us how many passengers and how much luggage you have so we can make sure the vehicle is suitable.

No. Vaping is strictly prohibited in all KRK-KrakowTours vehicles, and drinking alcohol inside the vehicles is also strictly prohibited.

You can call or WhatsApp KRK-KrakowTours on +48 511 968 164. We are available every day from 7:00 to 22:00.