Customer feedback through the years
Read recent reviews from independent travel platforms together with messages from customers who travelled with KRK-KrakowTours over the years. We show where every review comes from, so you can check the source for yourself.
20 public Google reviews for KRK KrakowTours.
READ ON GOOGLE →401 traveller reviews across our tours and transfer services.
READ ON TRIPADVISOR →357 verified reviews across our current GetYourGuide activities.
VIEW OUR GYG ACTIVITIES →Ratings and counts above were checked in September 2026 and may change as new reviews are added.
Some testimonials on this page come from independent platforms and some come from our own historical customer correspondence. We label them differently on purpose. Platform reviews can be checked externally; archive testimonials are part of KRK KrakowTours' customer history and are presented as such.
Recent independent reviews
Recent feedback covers everything from mountain adventures and thermal baths to Auschwitz, private transfers and tailor-made journeys.
Michael highlighted punctual pickup, Tomasz's local stories and the way every stop was clearly explained. The family especially enjoyed the Skywalk, rafting and relaxed thermal-bath finish.
Shaun described a friendly, knowledgeable and unrushed day through Chochołów, an ATV adventure, Zakopane and Chochołowskie Thermal Baths, and said the local knowledge made the whole experience better.
Tony praised Thomas as “friendly, funny and knowledgeable” and specifically noted that the day never felt rushed. The review is marked as a verified GetYourGuide booking.
Ian's family booked a long-distance private transfer and praised the early arrival, safe driving, comfortable Mercedes van and the history and stories shared along the route.
Brian described first-class service from Tomas and Lukas, with an on-time apartment pickup, a welcoming atmosphere and useful commentary during a combined Auschwitz and Salt Mine day.
Catherine valued the background information provided before arriving at Auschwitz, along with punctual pickup, local knowledge and a smooth handover at the museum entrance.
From the KRK archive
Before review platforms became the normal way to share travel feedback, many guests wrote to us directly after their trips. The messages below were published on the original KRK KrakowTours website and are reproduced here in their original wording.
We were very fortunate to meet Tomasz on our first trip to Krakow. He was extremely friendly and professional and did everything to ensure that we enjoyed our time in the city and surrounding area. We booked a city tour with him as well as an amazing trip to Zakopane.
We were so impressed by Tomasz and his service, that we recommended him to an entire group of fellow Canadians who all ended up using him for airport transfers and various tours...and they all raved about his service! Tomasz was the icing on the cake for a fabulous trip to Poland and we would recommend his service to everyone!
We travelled to Krakow to attend a wedding in July '10. Thomas met us at the airport, brought us to our hotel, waited for us to check in and freshen up. He then brought us to the home place of Pope John Paul 11 and took us on a fantastic tour of the area. The next day Thomas collected us in the morning and we went to the salt mines and auschwitz. Thomas made our trip so must easier as we only had a couple of days for sightseeing. Thomas has excellent english and never once forgot himself and spoke polish.
He is extremely friendly, patient, honest, and very reasonably priced. When I return to Poland again I will be booking Thomas and I will recommend him to everyone I know. Thank you Thomas for looking after us so well.
"I visited Krakow this week with six friends. We met Tomasz in the old town square and he drove us round for two days. He took us to Auschwitz and Wieliczka Salt Mine on day one, and to Zakopane on day two.
Tomasz is an excellent guide, knows his way well. He is considerate, thoughtful and warm. He is also resourceful and flexible. We enjoyed his company during the visit and would certainly recommend him to anyone who wants to have a personal guide in Krakow.
(...)I have been telling all my friends and family about our trip to Krakow and each time I mention you. Krakow is a fantastic place with so much to see and do but it was made so much easier with your help. I have told all my friends to come and visit so if anyone decides to do so I will pass your details on to them too(...)
I'm a norwegian medicine student, and I live in Krakow. To go home, I usually leave from the airport in Katowice, and I always get Tomasz to be my driver. He speaks english very well, and more important: He is always on time, and you can always count on that he will show up. Once I also went to Auschwitz/Birkenau and to the saltmines with Tomasz as my driver. Tomasz knows the area very well, so he is also your guide along the way.
A great way to visit Auschwitz/Birkenau! Tomasz can tell you everything about the castles and land marks along the road while getting there, and you get to learn intresting Polish history. I warmly recommend Tomasz, both the tours and the airport transport.
(...)Anyway I would like to thank you once more the great sightseeing tour you made, without your help we could see much much less from Krakow. I already talked to my family about it and I can say for sure that you will have to show us once more this time with more people!(...)
Hallo Tomasz, Thanks again for your good services. I am very happy we chose you instead of tour bus. In these temperatures your air-conditioned car was the only right choice! The schedule of tour in Auschwitz and salt mine was perfect! Thanks to your help we didn't need a guide and could visit Birkenau earlier when was much cooler. Your driver was also on time to bring us to the airport (...)
Good luck, see you in april
(...)Caroline (my neice) says hi, and we just want to say thank you so much for being such a good tour driver and really enjoyed your kindness and attention to us when on our break. I will not hesitate to recommend you to anyone who is coming over, and I am going to mention you in "Trip Advisor" site, as you get lots of people checking it out, as I did when I was thinking of coming over, it gives lots of tips and recommendations from holiday makers on restaraunts, hotels and site seeing trips etc.
so will definitely put in a good word for you(...)
A reliable address and fine and nice driver. Has complied fully with the proper arrangements account! Excellent price / quality. I Will recommend This company to everyone!
We recently took our first trip to Krakow . I pre - booked airport transfer and trips to Auschwitz and Salt mines. It couldn't have run more smoothly , Thomas was an excellent tour guide and made the trip so easy, vehicle clean and comfortable. I would highly recommend his services.
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